Refund policy
Refund Policy
At Populaire, your satisfaction is our priority. We stand behind every product in our collection and want you to love what you receive.
Refunds & Replacements
As our products are shipped directly from our suppliers, we are unable to accept physical returns. However, if your order arrives damaged, defective, or incorrect, we will make it right.
To request a refund or replacement, please contact us at getpopulaire@gmail.com within 7 days of receiving your order with:
- Your order number
- A photo of the item showing the issue
Once reviewed, we will issue a full refund to your original payment method or send a replacement at no additional cost.
Non-Refundable Situations
We are unable to offer refunds for:
- Change of mind or buyer's remorse
- Incorrect size or color selected at checkout
- Delays caused by customs or shipping carriers
Processing Time
Approved refunds are processed within 5-7 business days and will appear on your original payment method.
For any questions, please reach out to us at getpopulaire@gmail.com. We're here to help! 🌿