Returns & Refunds — Populaire

Changed your mind? We accept return requests within 14 days of delivery.

How it works

• Email us at hello@getpopulaire.store with your order number within 14 days of receiving your item.
• Items must be unworn, unwashed, and in original condition with tags attached.
• Once approved, our team will provide return instructions on a case-by-case basis via email. Customers are responsible for return shipping costs.
• Refunds are processed within 5–7 business days to your original payment method.

Damaged, defective, or wrong items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. Send a photo to hello@getpopulaire.store within 7 days of delivery — we'll issue a full refund or send a replacement immediately, no return needed.

Exclusions

Final sale items and gift cards are non-refundable.

European Union — 14 day cooling off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition as received, unworn or unused, with tags and in original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5–7 business days. If more than 10 business days have passed since approval, please contact us at hello@getpopulaire.store.